Refund Policy

​Last Updated: 2025

At Balloons Coast 2 Coast, every décor piece is custom-designed and created specifically for your event. Because of the personalized nature of our products and the time and materials required to prepare them, the following refund policy applies:

Cancellations & Refunds

1. Deposits

• All deposits are non-refundable.

• Deposits secure your event date, reserve materials, and cover planning and design time.

2. Event Cancellations

• Cancellations made 14 days or more before the event may receive a credit toward a future booking (valid for 12 months).

• Cancellations made less than 14 days before the event are not eligible for a refund or credit due to materials already purchased and design time allocated.

3. Custom Orders & Deliveries

• Custom balloon décor, bouquets, and installations are non-refundable once materials have been purchased or creation has begun.

• If delivery is attempted but the recipient is unavailable, no refund will be issued.

Weather & Outdoor Installations

Balloon décor is sensitive to heat, wind, and outdoor conditions.

• We do not offer refunds for décor affected by weather after setup is complete.

• If weather prevents setup, we will attempt to create an indoor alternative or offer a credit toward a future date.

Rescheduling

• You may request to reschedule your event at least 7 days prior to the original date, subject to availability.

• Rescheduling within 7 days may require an additional fee for new materials.

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Contact Us

For questions about this policy or assistance with an order, please contact us at:
📧 Contactus@BalloonsCoast2Coast.com
📞 216-789-4401